LawnPro is happy to provide free returns to our customers provided certain basic criteria is met. These requirements are put in place due to the sensitive nature of pesticides and the fact that products that are returned without defect must remain in sellable condition in accordance with laws and regulations.
Only unopened packages and those with intact labels qualify for returns. For your convenience and to avoid mis-purchase, labels to all products are included on the product pages of our website, so there should never be an issue where the label on the product you receive needs to be opened and removed for you to find out you’ve received the wrong product. Because we deal with pesticides, all products that come in bottles are checked for a tight seal before shipping and are delivered with tape over all bottle caps. This tape acts as a protection against a cap coming off during shipment as well a sign that the product has not been opened. All products must have this tape intact to remain eligible for return, products with the tape removed will be considered opened products.
Returns of unopened and unused products can be made within 30 days of purchase. To initiate returns please email email@example.com with your order number, product you wish to return, as well as reason. We will be in prompt contact and get you a return label so that the product can be returned, so long as it has remained unopened as discussed above.
Any product that is received damaged must be reported within 3 days of receipt by email to firstname.lastname@example.org. Please note this is calendar days, not business days.
Free shipping to all lower 48 states. Sales and shipping not available in Alaska or Hawaii. LawnPro strives to ship orders as quickly as possible. All orders are shipped either the day the order is placed or the next business day at the latest, depending on what time the order is placed. All orders are shipped via USPS or UPS. Because most products we sell are liquids or aerosols, expedited shipping is often not an option as these products must be shipped in accordance with the regulations of USPS and UPS. However, LawnPro always tries to choose the quickest option available and we make delivery decisions on an order by order basis to ensure we service you to the best of our ability.
If you have any questions or comments about our Policies as outlined above, you can contact us at:
302 Murphy Road, Hartford CT 06114